Frequently Asked Questions
Quick answers about our Managed IT, fiber optic and structured cabling work. Don't see your question? Call (210) 920-8882 or send the quote form.
What does Nice2GeekYou do?
We're a Managed IT, fiber optics and structured cabling company. We install fiber and Cat6/Cat6A data cabling, design business Wi-Fi, run day-to-day IT support for small and mid-size businesses, and help people at home with computers and home networks.
Managed IT services →Fiber optic installation →Structured cabling & low voltage →
Where are you located, and what areas do you serve?
We're based in San Antonio, serving all of Texas. On-site work covers the San Antonio metro, including Schertz, Cibolo, New Braunfels, Boerne, Universal City, Converse, Selma and Live Oak, and remote support reaches clients wherever they are.
How do I get on the schedule?
Call us or send the quote form. A $50 deposit is required before we can put anyone on the schedule: the team sends the deposit link along with a proposed time, and as soon as the deposit is paid, you're on the schedule. The $50 deposit isn't an extra fee. It's credited toward your final invoice at the end of the project. We never take card numbers over the phone. For residential visits, cancellations under 24 hours forfeit the deposit.
How much will my project cost?
It depends on the job: the site, the scope and the timeline. The team covers pricing when they reach out to schedule. Our Managed IT plan options are listed on the plans page.
Do you work with custom home builders and commercial contractors?
Yes. We coordinate fiber, structured cabling and Wi-Fi installs around construction schedules, so data runs go in after electrical rough and before insulation and drywall.
Can you help with HIPAA / WISP requirements?
Yes. Our Managed IT practice supports compliance controls and WISP readiness for healthcare and other regulated teams: patching, backups, account permissions and the documentation that goes with them.
What does an on-site network assessment include?
We review cabling paths, Wi-Fi coverage, switch and firewall health, and cloud connectivity, then deliver prioritized recommendations.
I'm an existing client. How do I request support?
Open a ticket anytime in the client portal, or call us. The portal is where existing clients sign in to submit and track requests.
Do you offer remote support?
Yes. Many issues can be handled remotely, and our Managed IT plans include remote support options. On-site visits are available when something needs hands-on work.
What numbers do you use for calls and texts?
Call us at (210) 920-8882. Text messages from us come from (210) 504-8969. Reply STOP to any text to opt out.
Will an AI assistant answer or call me?
Calls to our main number may be answered by an AI voice assistant that takes your details for the team. If you check the optional consent box on our forms, we may also call you back about your request using an automated or AI voice. Say "stop" on a call or reply STOP to a text anytime to opt out.
Do you help with home computers and home networks?
Yes. We come to you with remote support and on-site home tech help for private residences, plus Cat6 and Wi-Fi for home offices. An adult (18+) must be present for the full visit.
Can you fix a broken laptop or computer?
We don't offer computer repair or drop-off service, and there's no office to visit. For device repairs we refer you to a trusted local partner. We do help with home networks, Wi-Fi and Cat6 wiring, plus business networks, cabling and fiber.
How is on-site work priced?
On-site labor, and any travel to your site, is quoted up front based on your address and the job. Request a quote or call (210) 920-8882 and the team confirms the details before anything is scheduled.